FREQUENT QUESTIONS

Find answers to frequently asked questions about our products and services.

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What is BIKKOA?

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BIKKOA® is a brand specialized in high-performance sports glasses, created for athletes seeking maximum eye protection, comfort, and style in every training or competition.

Our glasses are designed for cycling, running, and padel, combining advanced optical technology, ultra-light materials, and an ergonomic design that adapts to movement and the most demanding conditions.

At BIKKOA®, we believe vision is key to performance. That's why each model offers superior optical clarity, full protection against UV rays, and impact resistance, without sacrificing the contemporary design that characterizes the brand.

Our goal is to accompany you in every challenge — whether on the road, the track, or the mountain — with glasses that perform at the same level as you.

How can I place an order?

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You just have to add the products that interest you to the cart and complete the purchase process on our website. You do not need to have an account, but registering allows you to track and access exclusive promotions.

How can I contact BIKKOA?

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You can write to us at hola@bikkoa.com or fill out the contact form on our website.

Our customer service hours are Monday to Thursday from 9:00 to 17:00 (CET) and Fridays from 9:00 to 14:00 (CET)

Do you offer international shipping?

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Yes, we ship to most countries. You can find detailed shipping costs and delivery times at the following link

Can I modify or cancel my order?

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You can do it before the order is shipped. Contact us as soon as possible through our form or by writing to hola@bikkoa.com

What is the warranty for Bikkoa sports glasses?

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We control the quality of each product. However, in rare cases, there may be some manufacturing defect. If you believe your product has a manufacturing defect, please indicate it in the email. hola@bikkoa.com attaching photographs of the damage. In this case, Bikkoa will assume 100% of the cost and replacement of the product.

Products damaged as a result of excessive use over a long period of time will not be considered defective.

Bikkoa will cover the shipping costs in case of returns due to product defects as long as the pickup is scheduled by Bikkoa within Spain and Portugal, and in NO case if the customer arranges it outside the aforementioned territories. In cases where shipping costs are borne by the customer, Bikkoa will provide the address to which you must send the package by your own means. If you need help finding a shipping agency, you can request it.

If you purchased your glasses at one of our associated opticians, please contact them to obtain all the details of your warranty.

What do I do if my glasses arrive defective?

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Contact us with photos of the product and order number. We will replace the item at no cost if a manufacturing defect is confirmed.

Designed in Barcelona

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Our high-performance sports glasses are designed and developed in Barcelona, Spain.

Guaranteeing the strictest quality standards.

What makes BIKKOA® glasses different?

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BIKKOA® sports glasses combine advanced optical technology with an ergonomic and ultralight design. Each model is designed to offer maximum protection, comfort, and performance during cycling, running, paddle tennis, or any other sport.

We use high-quality materials that guarantee impact resistance, stability, and clear vision in any lighting condition.

Are they designed for a specific sport?

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We have models optimized for cycling, Running, and paddle, although many eyewear are multisport. Each design is adapted to the needs of each discipline:

What type of lenses do they use?

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Our glasses incorporate high-definition (HD) polycarbonate lenses, with UV400 protection, filtering 100% of UVA and UVB rays. They are impact-resistant, hydrophobic, lightweight, and guarantee clear and distortion-free vision.

Are the lenses polarized?

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Yes, many BIKKOA® models feature polarized lenses, which eliminate glare and improve contrast, ideal for sunny days or reflective surfaces (asphalt, water, glass).

Bikkoa's polarized sports glasses offer you additional protection against intense sunlight and strong reflections. Our polarized lenses ensure relaxed vision and prevent rapid eye fatigue.

Remember that using polarized glasses may limit your ability to see images on liquid crystal displays, such as those on smartphones, laptops, and dashboards, etc.

What are the advantages of Bikkoa photochromic lenses?

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This combination of filters offers all the advantages of Photochromic and Revo lenses in a single product: greater brightness and contrast, balanced vision during rapid changes between light and shadow, and a photochromic filter that automatically adjusts to changing conditions.

What are the frames made of?

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Our frames are made of TR90, an ultra-light, flexible, and impact-resistant material. It guarantees comfort even during long sessions and prevents deformation from heat or sweat.

We also have Carbon Sports Eyewear with carbon frames, designed to offer maximum lightness, resistance, and stability, even in the most demanding conditions.

Carbon fiber is a premium material used in sectors such as aeronautics and professional cycling, providing a unique combination of structural strength and ultra-lightweight.

Benefits

  • Extreme lightness: carbon significantly reduces the weight of the frame, improving comfort and preventing pressure on the nose or ears, even during long sports sessions.
  • High resistance: withstands impacts and twists without deforming
  • Thermal stability: maintains its shape even with sudden temperature changes or sun exposure.
  • Superior durability: its composite structure resists material fatigue over time, ensuring prolonged use without loss of quality.
  • Premium design: the carbon fiber finish offers a technical, modern, and distinctive aesthetic, reinforcing BIKKOA®'s identity as a high-performance brand.

Do the glasses fog up easily?

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No. Some models incorporate strategic Air Vents and anti-fog treatments that maintain visibility even in conditions of high humidity or intense effort.

Are the temples or the nose bridge adjustable?

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Yes. Most models feature an adjustable nose bridge and non-slip rubber temples to ensure a firm and personalized fit, preventing slipping during activity.

How should I clean and store my BIKKOA® glasses?

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Always use the included microfiber case or cloth. Avoid using paper or rough fabrics. If there is dust or sweat, rinse with lukewarm water and dry gently.

Do not use products with alcohol or ammonia as they can damage the lens coatings. Use only water and neutral soap.

Always store them in their hard case or protective cover to avoid scratches or impacts when not in use.

How can I make a payment on the Bikkoa website?

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Our main payment methods are the following:

CREDIT CARD

Credit and debit cards (MasterCard, VISA, and American Express), through the ADDON PAYMENT payment gateway of CAIXABANK that guarantees the security of your payments.

PAYPAL

You can pay quickly and securely using your PayPal account, without sharing financial information with BIKKOA.

BANK TRANSFER

Your order will be activated from the moment we receive the full amount, and it will be shipped when we have all the products complete. Our bank details are as follows:

Beneficiary: Sport Needs SL

Current account number ES25 2100 0832 6602 0079 0495, receiving bank CAIXABANK.

All payments will be made through a connection by redirecting the buyer's browser. In this way, the selection of the payment method and the input of data will take place in the secure environment of the bank's server and outside the responsibility of BIKKOA. 

In this way, all payments will be encrypted using secure technology with authentication mechanisms such as 3D Secure, where the card issuer directly requests the cardholder a secret data that provides more security to purchases, and at no time will the buyer's card or account data be recorded or visible to any member of BIKKOA.

Can I return a product?

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Yes. You have 30 calendar days from the receipt of the order to return it, provided it is unused and in its original packaging.

Below we provide our Return Policy where you can see all the details of the process.

Who assumes the return costs?

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For returns due to error or defective product, BIKKOA covers all expenses. If it is due to personal preference, the costs are borne by the customer.

How can I buy an eGift Card?

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You can purchase it directly on our website bikkoa.com, in the eGift Card section

You just have to select the amount you want, add it to the cart, and complete the purchase process like any other product.

How long does the refund take?

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Once the product is received and reviewed, the refund is processed within 3 to 7 business days.

Do I have to create an account to place an order on bikkoa.com?

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You do not need to have an account, but registering allows you to track and access exclusive promotions.

I cannot log into my account. What should I do?

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Check that you have entered the correct login details. If you have forgotten your password, click on «Have you forgotten your password?» and enter your email address. We will send you a link by email to reset your password.

What are the shipping costs?

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To know the expected transit time for your order, you can check the Shipping and Delivery Times page, where you will find detailed information by country.

How can I check the delivery status of my order?

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If you have created a customer account, you can log in to check the delivery status of your order. As soon as your order is shipped, you will receive an email with a delivery confirmation and a tracking code from the carrier who will deliver your order.

What is the BIKKOA® eGift Card?

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The BIKKOA® eGift Card is a digital gift card that allows you to give the freedom to choose from all our products.

It is the perfect option for athletes, friends, or family members who love cycling, running, or paddle tennis and want to choose their own sports glasses.

How long does it take for the eGift Card to arrive?

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The shipping is instantaneous once the payment is completed.

If you do not receive the email within a few minutes, check the spam or promotions folder. If the problem persists, contact us at hola@bikkoa.com.

How is the eGift Card used?

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During the purchase process, simply enter the gift card code in the field “Discount code or gift card”.

The amount will be automatically applied to the total purchase.

Can I use the eGift Card multiple times?

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Yes. If the balance is not used up in a single purchase, the remaining amount will be available for future purchases until it is completely consumed.

Does it have an expiration date?

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The BIKKOA® eGift Cards have a validity of 36 months from the date of purchase.

Once expired, the balance cannot be used or refunded.

Can an eGift Card be returned or refunded?

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No. Gift cards are not refundable or redeemable for cash.

They can only be used to purchase products on bikkoa.com.

Can I use an eGift Card together with discounts or promotions?

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Yes. You can combine your gift card with any promotion or discount active at the time of purchase.