Terms of Sale

What is BIKKOA?

BIKKOA is a Registered Trademark of SPORT NEEDS SL with CIF B67232520. 

User Registration

To access as a registered user on Bikkoa and make any purchase, the registration form must be completed fully and truthfully. It is an essential requirement to be over 18 years old. It is strictly prohibited to include data of third parties, even with their consent. 

BIKKOA reserves the right not to accept or to cancel any false or incomplete registrations.

Contracting procedure

The procedure for making any purchase must follow the following phases:

1. User registration: before carrying out any commercial transaction, it will be necessary to complete the registration form enabled for this purpose. In this form, users can consult the contracting conditions, as well as the legal notice and cookie policy regarding the use of the Website and the personal data provided throughout the procedure.

2. Product selection: through the different available catalogs, users can select the desired product or configure a personalized pack. Likewise, Customers will have the possibility to customize product packs.

3. Product acquisition / Start of the contracting procedure: once the product is selected, it will be added to the shopping cart. Users can review their purchase in this section at any time before making the payment. In this section and prior to the start of the commercial transaction, users must read and accept this document of general contracting conditions. Otherwise, the sale cannot be completed.

4. Selection of payment methods: users may make the payment for the purchase made through the methods provided on the purchase platform.

5. Purchase confirmation: before contracting, users must accept the transaction and have accepted the terms and conditions under which it is carried out. Once the purchase is made, the user will receive a confirmation email; otherwise, the Customer must contact BIKKOA via the email hola@bikkoa.com.

6. Product shipment: the product will be sent within the deadlines indicated to the address provided by the user at the time of registration. For more information about shipping and delivery times, you can visit our link Shipping and Delivery Times.

BIKKOA informs you that for legal reasons it archives the electronic documents in which purchases are formalized. The consumer Customer, through the user channel, will be able to access previously made purchases.
The contracting will be carried out exclusively in Spanish.

Prices

Once registered, users will be able to purchase the offered items. Registration and acceptance of these conditions imply agreement with the product and its characteristics and the price, expressed in euros.

The prices of the products available for sale on the website represent the final price with all taxes included, unless legally required, especially regarding VAT, to indicate and apply a different matter. Only shipping costs are excluded, which will be included at the time of completing the purchase and in any case, prior to the start of the commercial transaction.

Offers will be duly marked and identified as such, properly indicating the previous price and the offer price.

BIKKOA reserves the right to make, on the website, at any time and without prior notice, the modifications it deems appropriate, being able to update products and services according to the market.

Withdrawal

The Customer has a period of 14 calendar days from the date of delivery of the purchased product to withdraw from the contract, without indicating the reasons for such decision, with the right to a refund of all amounts paid, without fulfilling any formality other than proving it in any legally accepted manner, and without this implying any penalty other than the direct cost of returning the materials, if applicable.

To exercise this right, the Customer must notify BIKKOA of their decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail or email). For this purpose, they may use the model of withdrawal document which appears as an Annex to these General Terms of Sale, although it is not mandatory, and may be sent later to the contact address shown on the invoice.

Once the withdrawal request has been received and processed, the amounts paid by the Customer will be refunded and documentary confirmation of this, as well as acceptance of the withdrawal request, will be sent.

Exceptions to the right of withdrawal

The right of withdrawal does not apply and therefore cannot be exercised once the product has been opened or unsealed, in accordance with the provisions of article 103 e) of Law 3/2014, of March 27, which amends the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text.

Warranty. Return of non-compliant products.

Despite our strict quality controls, for reasons beyond our control, you may receive an unwanted item, with a factory defect or in poor condition. Bikkoa is responsible for this under the terms established in consumer protection legislation.

According to this regulation, products have a two-year warranty from the delivery date. The consumer must report the non-conformity within two months from when they became aware of it.

We kindly ask that as soon as you notice the product is non-compliant, you contact our customer service to report the issue.

Bikkoa is not responsible for negligent or improper use of the purchased product.

In case of defective or damaged product, the consumer may choose repair or replacement, price reduction, or contract termination, provided the nature of the product allows the first option. In general, our products only allow replacement. Our carrier will collect the defective product. It is essential to include a copy of the sales invoice.

Once the conditions for product replacement are verified, a new one will be sent to you without further delay. All procedures will be completely free of charge for the consumer.

Claims related to defective products must be notified to us at the moment the defect is noticed by sending us a duly completed claim email to hola@bikkoa.com or by postal mail to the address shown at the bottom of that page. Shortly, we will send you a confirmation of the claim notification indicating the return address, in case the product must be returned, and any other necessary information if you are entitled to return the product or products.

The notification you send us must include the following information:

• order number of the defective product(s),

• your name and contact information, and

• a specification of the defective product(s) and the claimed defect.

Defective products will be refunded in accordance with the current legislation relating to consumer protection. In the case of a defective or damaged product, the consumer may opt for its repair or replacement, price reduction, or contract termination, provided that the nature of the product allows the first option. In general, our products only allow replacement.

Likewise, we will reimburse you for any shipping costs arising from the return of defective products. The refund will be made within thirty (30) days from the date of receipt of the returned shipment. The refund will be credited to you using the same payment method you used to make the payment, unless otherwise agreed.

If you consider that a purchased product is defective, but we do not share that opinion, we face a conflict. To address such conflict, if you have purchased these products as a consumer, you may have the right to have that conflict evaluated by an alternative dispute resolution body. The alternative dispute resolution bodies that may be relevant to you are the following:

a) if you reside in the European Union, you can resort to the European Union online dispute resolution at http://ec.europa.eu/odr.

b) if you reside outside the European Union, you can resort to the above online dispute resolution or contact your local authorities.

Incidents

For any type of incident related to the services provided by Bikkoa, Customers may contact Bikkoa through the following channels:

• Email: hola@bikkoa.com

• Phone: 660727731. Customer service: Monday to Thursday, from 8:00 a.m. to 5:00 p.m. Friday, from 8:00 a.m. to 2:00 p.m.

Limitation of liabilities

Bikkoa is exempt from all kinds of liability in the following cases:

Bikkoa is not responsible for technical failures that, due to fortuitous causes or other reasons, prevent the normal functioning of the service through the internet, nor for the lack of availability of the site due to maintenance or other reasons that prevent the service from being available.

You can see some more details about the return process at our link Changes and Returns.

Reservation of Rights

• Bikkoa reserves the right not to admit or to remove users whose data is false, incorrect, or incomplete.

• Bikkoa reserves the right to cancel or reject any order from a Customer with whom there is a conflict related to the payment of a previous order or that appears to present some type of risk.

• Bikkoa reserves the right to modify the prices of its products. The purchase price will be the current one at the time of closing the transaction.

• BIKKOA reserves the right to verify the personal information provided by the customer and take the necessary measures to verify that the registered person is the holder of the documents or cards used for payment. This verification may take the form of a request for proof of identity and/or address and/or bank documents. If the customer does not respond to such a request within two days of its issuance, the order in question will be automatically canceled, without the possibility of submitting a subsequent claim.

• BIKKOA reserves the right to deactivate those who misuse or abuse the system, commit fraudulent acts, or harm other users. If BIKKOA or any entity professionally linked to it detects any anomaly or suspects that a user is preventing the normal operation of the system by illegally altering its records through any technical or computer procedure, or carrying out any fraudulent acts that contravene its transparency, it reserves the right to deactivate and withdraw benefits that could have been obtained automatically and without any explanation, from all users who have directly or indirectly benefited from such fraudulent actions, and may also take all civil or criminal actions that may apply. In this regard, BIKKOA declares that it has enabled appropriate technological mechanisms and supports to detect any possible fraudulent, anomalous, or malicious actions intended to alter the registration and proceed on this site.

BIKKOA reserves the right to modify these General Conditions at any time by duly notifying users through the website. The terms and conditions that apply to the transaction will be those in force at the time it is finalized.

Acceptance of the Terms and Applicable Jurisdiction

Registration on BIKKOA implies full acceptance of these terms. All disputes arising from the application of these conditions will be resolved in the courts that correspond according to the consumer's jurisdiction.

Withdrawal form template

(you should only complete and send this form if you wish to withdraw from the contract) 

To the attention of Bikkoa:

• I hereby inform you/we hereby inform you (*) that I/we (*) withdraw from my/our (*) sales contract for the following good/provision of the following service (*)

• Ordered on/received on (*)

• Order number:

• Consumer's name:

• Consumer's address:

• Signature of the consumer and user or of the consumers and users (only if this form is submitted on paper)

• Date